Returns and Shipping Policy for Used Marine Auto Engines

Handling Time and Order Cut-Off

  • Handling Time: Orders are typically processed and ready for shipment within 5 business days.
  • Order Cut-Off: To ensure same-day processing, orders must be placed by 1:00 PM local time.

Returns

  • Authorized Returns: We offer a hassle-free returns policy for authorized returns of used marine auto engines. To initiate the return process, please contact our customer service team.
  • Return Timeframe: Returns should be made within 30 days of receipt for a full refund or replacement.
  • Inspection Upon Return: Returned engines must undergo an inspection to verify their condition and meet our return criteria. Engines must be in the same condition as received, without signs of excessive wear, damage, or modifications.
  • Shipping Costs: We will cover shipping expenses for warranty-certified returns. Please keep the original packaging to facilitate safe return shipping.
  • Refund Process: Once the returned engine has been inspected and approved, refunds will be issued to the original payment method. Refunds typically take up to 10 business days to process.

Shipping

  • Shipping Method: We use reliable shipping carriers to deliver your used marine auto engine safely and efficiently.
  • Shipping Costs: Shipping fees are calculated based on the delivery location and the size and weight of the engine. Shipping costs are displayed at checkout.
  • Estimated Delivery Time: Orders typically arrive within 3-5 business days after shipping, excluding weekends and holidays. In rare cases, unforeseen circumstances may cause delays.
  • Tracking Information: Once your order has been shipped, we will provide tracking information via email so you can monitor the progress of your delivery.
  • Receipt of Delivery: Please inspect the engine upon delivery and report any damage or discrepancies to our customer service team immediately.

Cancellations and Changes

  • Order Changes: Orders can be changed or canceled within 24 hours of payment. After this period, a 20% restocking fee may apply, along with any associated shipping costs if the engine has been shipped.
  • Order Cancellation: Cancellations made after 24 hours of payment are subject to a 20% restocking fee and any shipping costs incurred.

For any questions or concerns regarding our returns and shipping policy, please contact our customer service team. We are here to help you have a smooth and satisfactory experience with Used Marine Auto Engines.